Mar 07, 2019 Open Outlook, click on File and click Options. In the left corner, click Add-ins and beside COM Add-ins, click Go. Uncheck Symantec Enterprise Vault Outlook Add in and click OK. Close and relaunch Outlook. Method 2: In Control Panel, select Programs and click Programs and Features. Right-click on Symantec Enterprise Vault and choose Uninstall. As some of you may be aware Enterprise Vault 11 shipped on the 5th May. The official announcement is available here: http://www.symantec.com/connect/blogs.
Symptom After installing the September 2017 security patch for Outlook, Veritas Enterprise Vault shortcuts are no longer working. Cause This is a known issue which occurs after installing the security updates listed in the following KB articles. After applying this update, custom form script is now disabled by default and requires setting registry keys to re-enable it.
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Resolution To resolve the issue, take the following actions: 1. The new setting has a default value of 1, which indicates form script should not run. To allow the form script to run, first create the following key (if it does not exist). HKEYLOCALMACHINE SOFTWARE WOW6432Node Microsoft Office 16.0 Outlook Security 2. Then create DWORD (32-bit) Value 0 and set the name to DisableCustomFormItemScript to enable custom form scripts. Once custom form scripts have been enabled, they must then be allowed per form message class. For instance, if you have a form with the message class IPM.Note.Custom, we must register ' IPM.Note.Custom' as a trusted form message class.
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To do this, first create this key: HKEYLOCALMACHINE SOFTWARE WOW6432Node Microsoft Office 16.0 Outlook Forms TrustedFormScriptList 4. Then, create REGSZ values in this key for each form you wish to allow scripts to run. In the above example, you would create a REGSZ value named ' IPM.Note.Custom' with empty data. Please Note: The registry key will be different depending on the office version / build and the OS build (64bit vs. Below are the registry keys that were provide by Veritas required to resolve this for each supported configuration.
Hi Mike, thank you for this article. But it seems that there are more MS/Office Updates around which breake Enterprise Vault functionalities.
The shortcut topic is not only related to the KB Updates named in the Veritas article. We have some Clients which have the same issue where the named updates are not installed.
After making the registry changes Outlook & EV-AddIn are working again as expected. There are is also other actual EV-Issues after installing MS /Office Patches as you see here: A third issue exists with searching items in the virtual vault with the outlook search. This topic is under investigation at Veritas&MS since a few months and no solution is in sight.
Using & managing EV with Outlook right now is not so funny at the moment.
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